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c360 CTI (Computer Telephony Integration) for Microsoft Dynamics CRM 2011 Online and On Premise

c360 CTI (Computer Telephony Integration) enables integration between telephone systems (TAPI Interface, OCS, Lync, Skype) and Microsoft Dynamics CRM. This product detects incoming phone calls (displays callers name/number), automatically produces activities for incoming and outgoing calls, displays customized call information and more. CTI has been enhanced for CRM 2011 to improve the user experience. The CTI integration provides the following capabilities:

  • Connects telephone systems with Microsoft Dynamics CRM
  • Provides integrated CRM and History search so CRM record information and call history are available from the console
  • Detects incoming calls and displays caller information
  • Opens a contact or an account on lifting the earphone
  • Creates activities for incoming and outgoing calls
  • Simplifies the process of making outgoing calls

Important: CTI requires a telephony system with a TAPI interface

The CTI application has been successfully tested on:
- Alcatel OmniPCX Office
- Nortel BCM 50
- Siemens HiPath 3550 V5.0
- 3com VOIP system, SuperStack 3 NBX Network Telephony
- Televantage 6
- Avaya S8500 Communication Manager 3.1

Note - Run the TAPI Test here before installing CTI for Microsoft Dynamics CRM to check if your telephone system is capable to run CTI. The TAPI Test is included in the CTI product download.

Have support questions related to Email To Case? Visit the c360 Support page.

Interested in becoming a c360 partner? Visit our partner opportunity page.

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