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c360 My Workplace for Microsoft Dynamics CRM 2011

Support teams know that a few minutes can be the difference between a happy customer and an angry one. While CRM 2011 does have rudimentary queue functions and views, it is still missing the fundamental ability for Support users and leads to quickly see the workload in each queue and route to the appropriate user.

c360 My Workspace provides a user-friendly space to view queues with multiple layout options, see what items are “Available” vs. “Working On”, and effectively route issues to the right person. Seconds count in the world of Support so give your team the tools they need to succeed.

Features of My Workplace Include:

  • Personally select which columns (activity and/or case fields) they would like to see in the Queue grid and configure default sort order
  • Specify a default start up view, selecting between user, teams and queues
  • View items in other user's queues (where security permissions allow)
  • Immediately see a count of items in each queue without clicking on the queue
  • Toggle between user, team and queue views with a single click
  • Combine user, teams and queues to display together in the same view

Have support questions related to Email To Case?
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