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KB Articles : Portal error on case creation -- "Error encountered at: Creating Service Case"
KBA-01137 : Portal error on case creation -- "Error encountered at: Creating Service Case"
Portal error on case creation -- "Error encountered at: Creating Service Case"
KBA-01137
Problem

Error encountered at : Creating Service Case

Message : System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.IndexOutOfRangeException: Index was outside the bounds of the array. at c360.Portal.BusinessLayer.ServiceCase.ᜀ(Guid A_0, String A_1) at c360.Portal.BusinessLayer.ServiceCase.CreateServiceCase(Guid guidUserId, String strCreateServiceCaseXml) at c360.Portal.WebServices.ServiceCase.ᜀ(Guid A_0, String A_1) at c360.Portal.WebServices.ServiceCase.CreateServiceCase(String strServiceCaseXml)

This error message occurs in builds 3.0.5.38 and 3.0.5.53 when you have Portal configured to use a default case subject.

Solution
A temporary solution to this problem is to not use a default case subject while using either 3.0.5.38 or 3.0.5.53.  This issue [is/will be] resolved in later versions.

 Created On 4/12/2006
 Last Modified On 4/12/2006
 Last Modified By Fulda, Chad
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