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KB Articles : CRM v4.0 - Email To Case
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CRM v4.0 - Email To Case Last Modified
New emails sent to a CRM queue incorrectly linked to an existing cases and not converted to a it own new case 11/23/2011
Email to case stopped working suddenly throwing an error 6/11/2010
System.Xml.XmlException: Invalid XML document, The document does not have a root element 10/2/2009
Multiple duplicate cases are created 3/2/2009
External email notifications are not sent to contacts when Email to Case is configured to link cases to Accounts 2/16/2009
Emails are not converted to cases when the body contains more than 2000 characters. 2/16/2009
Emails remain open within converted case 4/3/2008