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c360 CTI (Computer Telephony Integration) for Microsoft Dynamics CRM

CTIc360 CTI (Computer Telephony Integration) enables integration between telephone systems (TAPI Interface) and Microsoft Dynamics CRM. This product detects incoming phone calls (displays callers name/number), automatically produces activities for incoming and outgoing calls, displays customized call information and more. The CTI integration provides the following capabilities:

  • Connects telephone systems with Microsoft Dynamics CRM
  • Detect incoming calls and display caller information
  • Open a contact or an account on lifting the earphone
  • Create activities for incoming and outgoing calls
  • Simplifies the process of making outgoing calls

Important: CTI requires a telephony system with a TAPI interface

The CTI application has been successfully tested on:
- Alcatel OmniPCX Office
- Nortel BCM 50
- Siemens HiPath 3550 V5.0
- 3com VOIP system, SuperStack 3 NBX Network Telephony
- Televantage 6
- Avaya S8500 Communication Manager 3.1

Note - Run the TAPI Test here before installing CTI for Microsoft Dynamics CRM.
With this test it's possible to check if your telephone system is capable to run CTI. The TAPI Test is included in the CTI product download



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